Reference

Your Privacy Policy, Plain and Clear

Your data on 9router stays tied to the account you open, the pages you visit, and the support requests you send.

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Data Use, Retention, and Jurisdiction

9router Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our policy covers data collected when you create an account, browse the lobby, use UPI, Paytm, or PhonePe, or contact support. We may keep your account name, device details, activity logs, payment references, and support records so we can verify requests, detect misuse, settle disputes, and

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keep records aligned with tax, audit, and security needs. Where a rule depends on your location, access and sharing are handled under local law and are available only where local law permits. If a third-party processor helps with hosting, messaging, analytics, or payment confirmation, it only
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receives the fields needed for that task. When the reason for holding data ends, we delete it or turn it into anonymous records where our retention rules allow. You can ask for correction, copy access, or deletion by contacting us from your account or support inbox,
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and we will first verify that the request matches your profile.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to Send Privacy Requests

If you want to see what we hold, correct a field, or ask for removal where local law permits, start with the channels below.

DATA SAFEGUARDS

How We Handle Your Data

We design privacy handling around the account you create and the actions you take inside it.

Data we keep

We keep only the fields needed for registration, login, support, and payment matching. That usually includes your name, email or phone number, device details, and a limited activity log tied to your account.

Cookies

Cookies help us remember session state, language choice, and whether your device has already passed a security check. We do not use them to expose more of your data than the account needs.

Account security

Login protection uses password checks, session expiry, and sign-in alerts when we see unusual access patterns. If you suspect a shared device issue, contact us and we can close active sessions after verification.

Retention

We keep records for as long as needed for support, disputes, financial reconciliation, and legal duties. When a record is no longer needed, we remove it or strip identifiers so it cannot point back to you.

Requests

To ask for a copy, correction, or deletion, send the request from your registered contact point and include the account details we ask for. We verify identity first so the change reaches the right record.

Contact path

If a privacy matter needs a human reply, use the support channels listed here and mention the subject line privacy request. That helps us route the message to the team handling account data.

Your Rights, Access, and Requests

These answers cover the privacy choices most people ask about after creating an account. If your question depends on where you are located, we apply local law and only offer access or sharing where local law permits. For any request that needs a manual check, use the contact paths above so we can match it to your account and respond in plain English.

We collect the details needed to create and secure your account, process a payment reference, and answer support requests. That can include contact details, device data, session logs, and request history.

Cookies help us keep you signed in, remember your language choice, and check whether a device has already passed a session check. Some functions need them to work correctly.

We keep account and support records only for as long as we need them for service, dispute handling, security, or legal duties. After that, we delete or anonymise them.

Yes. Send the request from your registered contact point, and we will verify it before sharing a copy or changing the record. We may ask for details that match your profile.

You can ask for deletion where local law permits. We will review the request, remove data that we no longer need, and keep only the records required for legal or security reasons.

Use the support channels on this page and mention that your message is a privacy request. We route it to the right team and reply in plain English after verification.

Yes. When access or sharing depends on location, we follow local law and make the service available only where local law permits, so the exact rights or limits can change by region.

Your Privacy Policy, Plain and Clear

Where to Send Privacy Requests

How We Handle Your Data

Data we keep

Cookies

Account security

Retention

Requests

Contact path

Your Rights, Access, and Requests

01 What data do you collect from my account?

02 Why do you use cookies on this page?

03 How long do you keep my data?

04 Can I get a copy or correction?

05 Can I ask you to delete my data?

06 Who should I contact about privacy?

07 Does local law change what I can access?

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